Individual customer
After a collision, minor crash, parking damage or liability/comprehensive claim.
Accident claim support
Car accident repair in Szemud
We help you report damage, prepare documents, arrange an inspection and agree the repair scope.
eCarService Szemud
What the insurer covers comes from the policy and the adjuster's decision. We confirm the repair scope and date after the inspection.
Mercerstwo 2, 84-217 Szemud
Monday - Friday 8:00-16:00
Who it is for
One clear path for everyone involved in the claim
Fleet
Fast decision-making, documentation, repair status and less downtime.
Workshop / partner
Agreement on the required documentation and the next stages of the claim.
Insurer / adjuster
Agreement on required information, documents and subsequent steps.
Process
How a claim is handled
Report the damage
Add the location, vehicle, damage type, contact details and a short description.
Initial assessment
We check whether it concerns collision repair, liability, comprehensive cover, parking damage or a fleet vehicle.
Documents and photos
We explain which information may be needed next: photos, policy, claim number or insurer details.
Vehicle inspection
We arrange an inspection or take the car in straight away. We agree the date with you.
Repair scope
We prepare the repair scope or information for further agreements with the customer, fleet or insurer.
Repair and status
Once work is approved, the repair begins and its stage should remain clear to you and the workshop.
Documents and history
When the work is complete, the scope and documents can be attached to the vehicle history.
Repair stage
From inspection to quality control
The repair scope is agreed after checking the vehicle. During the work, quality, parts availability and clear information about the next stage all matter.
Before you contact us
What is useful to prepare
We do not need everything at once. If you do not know the claim or policy number, you can still send an initial report.
- Registration number
- Make, model and year
- VIN, if available
- Photos of the damage
- Description, date and location of the incident
- Policy and claim number, if assigned
- Insurer details
- Whether it concerns liability, comprehensive cover, fleet, or needs to be determined
- Whether the vehicle is roadworthy
- Whether a replacement car is needed
Damage types
From parking damage to fleets
Parking damage
Scratches, dents and damage to bumpers, mirrors, doors or wings.
Road collision
Damage after a traffic incident that requires inspection and agreement of the repair scope.
Third-party liability claim
The at-fault driver's insurer is responsible, and the adjuster decides on the payout. We help gather the documents they ask for.
Comprehensive insurance claim
What the repair covers comes from your comprehensive policy. Before the repair we establish what the policy pays and what you may need to add.
Fleet damage
Status, cost approval, documentation and limiting downtime are the key considerations.
Mechanical collision damage
Beyond bodywork: suspension, cooling, steering, electronics, sensors and calibrations.
Next step
Clear information about what happens next
After your report, you receive information about the required documents and next step. We confirm the repair scope and date after the inspection, with you or the insurer.
Replacement car
Ask about it when you report
In selected cases, we can help arrange a replacement car or explain the next option. We will tell you whether it is possible in your case once we know the damage type and the policy.
Ask about a replacement carFor fleets
A clear process for fleets
For fleet vehicles, time, complete documentation and predictable decisions are essential.
Report a fleet claimDiscuss a fleet processDamage report
Start by putting the information in order
Describe the situation, choose a location and leave your contact details. Vehicle acceptance and repair scope require separate confirmation.
+48 533 233 200FAQ
Frequently asked questions
Can I report damage without a claim number?
Yes. Send an initial report and an advisor will explain what is needed next.
Can you help with a third-party liability claim?
We assist with the vehicle's workshop process, repair documentation and organising the next steps.
Do I need photos of the damage?
Photos help with the initial assessment, but you can contact us even without them.
Do you offer a replacement car?
For selected cases, we can help arrange a replacement car or explain the next option. We will tell you whether it is possible in your case once we know the damage type and the policy.
Can I track the repair status?
You can obtain the current stage from the workshop.
Does this form mean that my car has been accepted for repair?
No. This is a contact request; accepting the vehicle and agreeing the repair scope require separate confirmation.
Have accident damage? Start by putting the information in order.
Send a report, describe the situation and choose a location. An advisor will help you determine the next step.