Customer report
The customer describes the problem and their location.
Service network
eCarService service network
One service standard. Owned locations and partners after requalification.
We're developing the eCarService network as a service model for local drivers and customers on the road. Historical workshop relationships are being re-verified, and only partners with an up-to-date cooperation scope, publication consent and a confirmed service standard join the public network.
How a case reaches us
Case qualification
The call center assesses urgency and scope.
Location or partner selection
We pick the most suitable place to carry out the work.
Call-center confirmation
The case gets a confirmation and a timeline.
Repair
We carry out the agreed work.
Summary and case history
The customer gets a clear summary of the visit.
500+
historical records since 1998
16
provinces covered by the historical network
118
records from the earlier eCar structure
Coverage by province
Historical data. The current partner status requires renewed verification, contact, consent and confirmation of the cooperation scope.
| Province | Historical records | City clusters |
|---|---|---|
| Wielkopolskie | 68 | 39 |
| Mazowieckie | 62 | 27 |
| Śląskie | 58 | 32 |
| Podkarpackie | 45 | 17 |
| Małopolskie | 38 | 15 |
| Dolnośląskie | 35 | 23 |
| Warmińsko-mazurskie | 29 | 14 |
| Zachodniopomorskie | 29 | 21 |
| Kujawsko-pomorskie | 25 | 14 |
| Łódzkie | 23 | 17 |
| Pomorskie | 21 | 15 |
| Lubelskie | 17 | 10 |
| Lubuskie | 16 | 10 |
| Opolskie | 16 | 12 |
| Podlaskie | 13 | 9 |
| Świętokrzyskie | 10 | 8 |
Network status
The partner requalification program is ongoing. The public partner list will grow in stages as agreements and data are confirmed.
Coverage by provinceOwned location
Verified partner
Partner in requalification
Region in development