Report
We open the case and record the vehicle details and the described problem.
Service standard
One standard across every location in the network
Whether you visit an owned eCarService location or a verified network partner, your case follows the same process — from the first report to the visit summary.
Eight stages of every case
Qualification
We assess urgency, scope, and the most suitable place for the work.
Diagnostics
We identify the cause of the fault before deciding on repairs.
Cost approval
We present the scope and cost of the work before it starts.
Repair
We carry out the agreed work within the agreed scope and timeline.
Communication
We keep you informed of the case status at every key step.
Summary
We hand over a clear summary of the work performed.
Case history
Documentation and vehicle history stay available for the future.
A standard, not a coincidence
This way, the customer never ends up alone with a random workshop contact, and the call center can keep control over the status of the service.